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Tata motors helpline sucks

18 Nov 2014, I was going to office when I felt strange in my car (a tata nano), I was near Velacherry and I turned my car to return home, I was around Medavakkam and my vehicle ceased completely at the junction in midst of super heavy traffic. With the help of a policeman and a passer by I pushed my vehicle to the end of the road. Just a week before it my vehicle went completely dark and I changed battery.

I searched my contacts and got a Tata motors help line, I called it. The voice said that they are transferring the call to emergency break down team, and it rang and rang and rang. Then some one picked it up and answered in Hindi. i requested them to speak either Tamil or English and he did something then I head the ringing stuff once again and none piked it up.

I called the second time and this time they said they will transfer the call to break down team and it rang and rang and rang, none from the break down team responded. The third time I called, it must have been half an hour since my car had broken down, the sun was beating, every vehicle in the Medavakkam junction was missing my vehicle by few feet, I had to be there, I could not move from that spot.

The third time I asked them to give some mechanic number, but they said they knew no mechanic number in Chennai!!!! Which just surprised me. I told them clearly that they are hopeless and for everything they said “we are sorry for your inconvenience” , rather than being in a helpline those people could have made their living well as politicians or their binaamis. No matter how much I tell them that their break down response team is waste, they would transfer a call to that stupid thing and none would pick it up.

My uncle arrived on spot an we decided that to goto the nearest service center OMR check point in Perungudi. We went there only to find out that its been vacated somewhere and Vestas now occupied it. Then I received a call and this time it was from Tata motors helpline, I told them that I will see a local mechanic and they are waste, but even that girl would transfer call to the emergency break down or what ever, and once again I heard the ringing sound, it went for another 1 minute, I was fed up and cut the call.

Thank fully my uncle remembered a TAFE Reach (another service company) number, we called them and they arranged a pick up truck which charged us Rs 2500/- to toe the vehicle.

Well, why am I writing this, just one week of the repair, my car A/C stopped working and when I am frustrated about Tata motors again some guy put a comment positive about Tata Motors in my Tata motors is unreliable blog. šŸ˜¦ . It would be nice if he can take upon my travel expenses when my car is in repair. I have to live without my car for another 4 days I think.

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Posted by on November 30, 2013 in Personal

 

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Tata Motors is Unreliable

TATA Nano, The vehicle that’s a junk.

I own a Tata Nano, and it sucks Not the vehicle looks, but its engineering and service sucks. Its better that none should buy any vehicle from Tata Motors. I will explain why.

In January when I finished lunch inĀ  hotel and started my car, its engine began to rise on its own as though I had pressed its accelerator, I called for emergency help and two guys came and did something and the problem was solved.Ā  The very next day I had to rush to another business meet and I started my car my engine began to raise again. I had to abandon my car at home and use a call taxi to attend the meet. The car was taken to Tafe Reach, a Tata Motors service center in Greams road and the engine raise was solved. But when the vehicle arrived at home there were three more problems.

First the vehicles clutch failed. It was surprising, my vehicle had run only 11,000 Kilometers, usually even the most worst clutch fails at 1 lakh kilometers. Poor engineering, poor poor engineering. Not even even a toy car maker would put on such a defective part into his toy.

The second, both back brakes failed! They failed 100% and I had to run on with 50% brake power. To make matters worst the car started to turn slightly left when the breaks failed!

As if that wasn’t enough the Air-conditioners failed. I truly began to wonder did they repair my car or transfer some old parts into my car and gave me back so that I need to shell money on servicing? Truly I am still wondering.

So I gave it for servicing again. They fixed up the clutch and gear and its now okay, but then just a week after it ran the Air conditioner brake 100% and brakes seem to be failing. Christ curse the TATA. May it burn in hell. So once again I had given it for servicing along with another problem.

I am quiet sure that another problem wont be fixed. I will put that in another blog along with picture.

Yes TATA nano is easy to drive and saves lot of fuel. But I think the cost of repairing the car is too high. They still charge you even if they say say that they offer 4 year warranty. That’s a kind of cheating. Warranty means its a warrant. It means WARRANT. A WARRANT RIGHT? Its quiet a bluff they sell to you.

Its not just TATA nano. All TATA vehicles share the same fate. Good marketing will make you buy the vehicle, but then the service an promise they give you are totally junk. If you want to know how much I am suffering because of this and how much business loss I have incurred, don’t feel hesitantĀ  to call me onĀ  +91 9444018524. I will be happy to educate the world about the true face of TATA motors.

 
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Posted by on March 7, 2013 in Technology

 

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